🌊 Deep Dive Goa – Refund & Cancellation Policy
Effective for All Tour Packages & Adventure Bookings under Zera Tours
🚫 Standard Refund Policy
All bookings are strictly non-refundable due to pre-scheduled vendor arrangements and fixed operational costs.
- Personal cancellations or change of plans
- No-shows, late arrivals, or last-minute dropouts
- Illness, emergencies, or travel delays
- Adverse weather (rain, tides, etc.)
- Guest’s voluntary decision to skip any activity
🔁 Trip Voucher (Subject to Management Approval)
- Must be requested at least 48 hours before the activity
- Voucher issued after deducting confirmed expenses
- Valid for 48 months
- Transferable but non-refundable once issued
- Final discretion lies with Deep Dive Goa management
🌴 Adventure Activities – Strict No Refund
- No refund/voucher for Scuba Diving, Watersports, Parasailing, or Island Trips
- No refund due to sea/weather issues or government bans
- No refund for missed pickup or late arrival
⚠️ Rescheduling may be possible based on availability & weather conditions.
🚖 Pickup & Drop Guidelines
- Group Tours: Pickup/drop from nearby landmark (within 200–300m)
- Private Tours: Direct hotel pickup/drop
- Scuba & Watersports: Free pickup from Calangute, Baga, Candolim, Arpora & Anjuna Junction only
- Others: Guests must reach the activity site on their own
🧍 Changes or Partial Cancellations
You have two options:
Option 1: Partial Refund- ₹2,500 fee per person/activity
- 30% refund on trip amount
- No refund on Hotel Bookings
- Convert 100% amount into Trip Voucher (valid for 48 months)
- Can be used for: Scuba + Watersports Combo, Dinner Cruise, Dudhsagar Safari
📸 Photos & Videos (Scuba Only)
- Complimentary GoPro footage included
- Must collect same day or submit scuba tag number
- Media not stored or shared after 48 hours
⚠️ Adventure Disclaimer
All activities carry risk. Safety instructions must be followed.
Deep Dive Goa is not responsible for injury, damage, or loss caused by:
- Guest negligence
- Non-compliance with safety measures
⏳ Refund Processing (If Applicable)
- Approved refunds (if any) are processed in 5–7 working days
- Via the original payment method
🧳 Don’t Forget to Carry:
- Valid Govt. ID (mandatory)
- Extra clothes, towel
- Water bottle, light snacks
📞 Need Help?
We're here for you! Call or message us anytime.
📝 Quick Glance Summary
| Policy Point | Summary |
|---|---|
| Refunds | Not allowed under normal cases |
| Trip Voucher | Available (48+ hrs notice) |
| Activities | No refund for sea/adventure activities |
| Partial Cancellation | ₹2,500 fee + 30% refund OR full voucher |
| Pickup Zones | Free from select areas; others report directly |
| Scuba Videos | Must be collected same day |
| Refund Time | 5–7 working days (if applicable) |
🧾 Short Version (To Send via Chat/Message)
Deep Dive Goa – Refund Policy Summary 🚫
- All bookings are non-refundable
- No refunds for weather, illness, last-minute changes, or missed pickups
- Adventure activities – strictly no refund
- Trip Voucher may be issued if informed 48+ hrs in advance
- Voucher valid for 48 months – can be used or gifted
- Cancellation Fee: ₹2,500/person | 50% refund OR 100% voucher
- Pickup only from select zones – others report directly
- Scuba videos must be collected same day
- Refunds (if approved): 5–7 working days
- Need help? Message or call us anytime